If you have any questions about our products, orders, shipping, or policies, please feel free to contact us. Our support team will be happy to assist you.
Customer Support
Email
mastergemsjewels@gmail.com
WhatsApp / Phone
+91 91069 26669
For faster assistance regarding an order, please include your order number and registered email address in your message.
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Messages received outside working hours will be responded to on the next business day.
Business Address
Master Gems Jewels
5/553, 1st Floor
Randeriya Sheri, Near Bhavani Mata Temple
Mahidharpura, Surat – 395003
Gujarat, India
Order Support
You can contact us for assistance with:
-
Order status and tracking
-
Product inquiries
-
Shipping information
-
Replacement requests for damaged items
Important Note
If your order arrives damaged, please contact us within 24 hours of delivery and provide:
-
A clear unboxing video recorded while opening the sealed package
-
Photos of the damaged item
This helps us verify the issue and process replacement requests efficiently.
Response Time
We aim to respond to all customer queries within 24–48 hours during business days.