Warranty

At Master Gems Jewels, we stand behind the quality of our jewellery. All our 925 Sterling Silver pieces come with a 6-month warranty from the date of purchase covering workmanship and basic maintenance services.

Under this warranty, we will assist with repairs or maintenance if there is any issue related to material or craftsmanship.

Services Covered Under Warranty

The following services are covered during the 6-month warranty period:

  • Repairing damaged or broken prongs

  • Replacing CZ stones if they fall out due to impact

  • Professional cleaning of the jewellery

  • Checking for internal damage

  • Repolishing the jewellery

These services are provided free of cost. Customers only need to bear the shipping charges.

Color / Rhodium Warranty

The rhodium plating or color finish of the jewellery is covered under a 6-month warranty from the date of purchase.

After this period, replating services can still be provided by Master Gems Jewels for a minimal service charge.

What Is Not Covered Under Warranty

The warranty does not cover:

  • Lost jewellery items

  • Normal wear and tear such as scratches, bent rings, or broken chains

  • Damage caused by improper use or storage

  • Any repair, resizing, or modification done by a third-party jeweller

If the jewellery is repaired or modified by an external jeweller, the warranty becomes void.

Important Note

We recommend getting all repairs or maintenance done only through Master Gems Jewels to ensure product quality and to keep the warranty valid.